We hereby certify that the pool material and frames (hereby referred to as “Pool”) are free from any manufacturer’s defects for a period of Five (5) years from date of purchase. In addition, the “Pool” accessories that came with your “Pool” (hereby referred to as “Accessories”) are covered under a One (1) warranty against manufacturer’s defects. All warranties are according to the terms and conditions described below. This limited warranty is extended to the original retail purchaser only.
Year One (365 days from Date of Receipt of Pool or otherwise noted) –
Zero Cost if Deemed a Manufacturer’s Defect.
Year Two and Five Pool Only (from day 366 from Date of Receipt of Pool to
day 1825 from Date of Receipt of Pool unless otherwise noted) –
Zero Cost for Repair. Customer responsible to ship item back for inspection.
Please Note: Item must be clean and dry. Customer will incur a $50 cost
to clean item prior to inspection.
Warranty Procedure: If you suspect a warranty problem, send your concern via email to info@ruffpool.com.
You should receive a reply within 24 hours. If the concern is a valid warranty claim, your warranty clock stops ticking until the matter is resolved. You will be instructed what to do from that point forward – once the nature of your warranty claim is determined.
Disclaimer: 1) This warranty only covers items purchased by and through EZ Pool Products, Inc. All items purchase from us are documented and recorded with your order. Any item not purchased through us, but part of your package have their own warranty and are not covered by us. Items to be covered should be listed on your Invoice Receipt or ‘Package” packing list.
2) Any part to be repaired or replaced are to be removed and reinstalled at owner’s expense. Under no circumstances will the maker be responsible for labor charges, costs associated with loss of water, chemicals or any other related damages that may have occurred.
3) At no time will the maker and/or the maker’s suppliers be responsible for any damage to the liner caused by your acts and/or the acts of others. And shall have no liability to repair liner or parts so damaged. The maker is not responsible for any damage to a part or liner as result of the acts of God, nature, ground movement or some other unforeseen occurrence. 4) EZ Pool Products reserves the right to modify/discontinue without notice any model, style, color or design. EZ Pool products reserves the right to void your warranty if your pool is discovered to be mistreated, abused, or impacted due to out of levelness. 5)Absolutely no other warranty will be honored, expressed, implied or noted on the Bill of Sale, other than what is written in this warranty.
Hold Harmless: The customer shall indemnify, defend and hold harmless the maker of this pool, including its officers, directors, shareholders, agents, employees and representatives from and against all liability, demands, claims, suits, causes of action, proceedings, costs, losses, damages, recoveries, settlements, assessments, fines, penalties, and expenses (including interest, attorney fees, accounting fees, expert fees) incurred by customer, known or unknown, contingent or otherwise, directly or indirectly, arising from, related to, and/or connected with customer’s purchase of the product described on the purchase order, invoice, or other document attached hereto. Customer expressly waives any right of subrogation to any right that the maker now has or may have later in connection with the product described on the purchase order, invoice, or other document attached hereto. If you do not protest the conditions of this warranty in writing and notify EZ Pool products of your protest within 30 days of receipt of your “Package”, it will be deemed that you have accepted and agreed to these terms.
